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Shared team inbox
See customer conversations, message history and delivery status in a focused WhatsApp workspace.
WhatsApp meets Bitrix24
Turn every chat into CRM momentum.
Give sales and support teams one place to reply on WhatsApp, follow the full customer story and move every opportunity forward—right inside Bitrix24.
Built for Bitrix24WhatsApp Cloud APIGuided setup
WhatsApp Inbox● Connected
Ayesha • Qualified lead
ONE CONNECTED WORKSPACEBitrix24 CRMWhatsAppwCRMSales + Support + Marketing
Everything your team needs
Less tab switching. More conversations that convert.
Connect WhatsApp activity with the contacts, deals and workflows your team already uses every day.
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CRM timeline messaging
Start a WhatsApp conversation from lead, deal, contact and company records without losing context.
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Template broadcasts
Search and segment your Bitrix24 audience, map template variables and launch campaigns at scale.
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Automation rules
Trigger approved WhatsApp templates as deals progress and keep follow-ups moving automatically.
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Rich conversations
Send attachments, voice notes, emoji and quick replies while keeping customer communication human.
✓
Delivery visibility
Follow sent, delivered and read states so agents know when to respond, follow up or step back.
Built around real workflows
From first hello to closed deal.
wCRM brings messaging into the moments where your team can act on it.
CRM-native outreach
Message the right person from the right record.
Launch a focused composer from a Bitrix24 CRM record. The phone number and customer context are ready, so your team can start useful conversations faster.
- Lead, deal, contact and company placements
- WhatsApp activity recorded on the timeline
- Approved templates and free-form replies
Deal #2841 · New website enquiryWhatsApp
WhatsApp message deliveredYour quotation has been sent successfully.
Customer replied“Let's schedule a call tomorrow.”
Deal activity createdFollow-up assigned to the sales team.
Campaigns with context
Reach CRM audiences without spreadsheet chaos.
Find the contacts you need, select a WhatsApp template and map CRM values into personal messages—all from the embedded workspace.
- Audience search, filtering and sorting
- Dynamic template variable mapping
- Clear campaign progress and results
Summer follow-up campaignRunning
Audience · Qualified leads
248Recipients91%Delivered64%Read
Template preview
Hi Sarah, your personalised offer is ready. Reply to speak with our team.
Always-on follow-up
Let Bitrix24 events start the conversation.
Connect automation rules to WhatsApp templates for consistent notifications, reminders and pipeline updates—even when your team is busy.
- Deal-stage and CRM automation support
- Reusable approved message templates
- Reliable, trackable customer notifications
Automation workflowActive
Deal stage changesProposal → Awaiting response
↓Send WhatsApp templateFriendly proposal reminder
↓Update CRM timelineDelivery status saved
Ready when your customers are
Make WhatsApp your most connected Bitrix24 channel.
Chat with SRLINES for a guided product demo and an integration plan designed around your sales and support workflow.
WhatsApp 0300 0941558 →